REFUND & RETURN POLICY

Effective Date: October 26, 2025

At KeyboardsVanta, we stand behind the quality of our products and aim to provide every customer with a smooth and satisfying shopping experience. This Refund & Return Policy explains how returns, exchanges, and refunds are handled for items purchased through our website.

1. Company Information

KeyboardsVanta
📍 2340 Place Neptune, Brossard, QC J4Y 1R4
📞 450-888-8969
📧 info@keyboardsvanta.shop

We take pride in our craftsmanship and customer care. If for any reason you’re not completely satisfied with your purchase, please review the following guidelines carefully.

2. 30-Day Return Policy

We offer a 30-day return period from the date of purchase for eligible products.
To qualify for a return or exchange, the item must meet the following conditions:

✅ The item must be unused, undamaged, and in original condition.
✅ It must be returned in its original packaging with all accessories, manuals, and cables.
✅ A valid proof of purchase or order confirmation is required.

If these conditions are not met, your return may be declined or subject to a restocking fee.

3. Non-Returnable Items

The following items cannot be returned or refunded:

  • Products marked as Final Sale or Clearance

  • Customized or special-order keyboards

  • Used or modified items

  • Gift cards or downloadable digital products

  • Items damaged by misuse, accident, or unauthorized repair

4. Restocking Fee

A 25% restocking fee applies to all approved returns, except in cases where the product is defective or an incorrect item was sent by KeyboardsVanta.
This fee covers inspection, testing, repackaging, and restocking costs.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a KeyboardsVanta error (e.g., wrong item shipped or a defective product).

  • All returns must be prepaid and insured for their full value.

  • We do not accept C.O.D. (collect on delivery) shipments.

If the return is approved due to our error, we will provide you with a prepaid return label.

6. Return Process

To initiate a return, please contact our support team at info@keyboardsvanta.shop with the following details:

  • Your order number

  • The reason for return

  • Photos or videos (if applicable, for damaged or defective items)

  • Full name, email address, and shipping address

Once approved, you will receive detailed return instructions, including the return address and any necessary documentation.

7. Refund Process

Once we receive your returned item:

  1. Our team will inspect and verify the condition of the product.

  2. If approved, a refund will be issued to your original payment method within 3–7 business days.

  3. You will receive an email confirmation once your refund has been processed.

Please note:

  • Original shipping charges are non-refundable.

  • Refund processing times may vary depending on your financial institution.

8. Exchanges (Within 30 Days)

If you wish to exchange your product (for example, a different model or color), please contact us at info@keyboardsvanta.shop.

Exchange Scenarios:

  • Wrong Item Received:
    If you received the wrong product, please include photos and your order number. We’ll send you a prepaid return label and ship the correct item immediately.

  • Buyer’s Choice / Change of Mind:
    Exchanges due to preference or fit are allowed if the product is unused and in original packaging. The customer covers return shipping and any price differences between items.

Custom-made or modified items are not eligible for exchanges.

9. Damaged or Defective Products

We take product quality seriously. If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery at info@keyboardsvanta.shop.

  2. Provide photos of the product, packaging, and shipping label.

  3. Once verified, we will offer either a replacement or full refund, depending on your preference and item availability.

We may request you to return the defective item before processing your replacement or refund.

10. Order Cancellations

If you need to cancel your order, please contact us within one hour of placing it.
Once an order has been processed or shipped, it cannot be canceled.

If your order has already been dispatched, you may still return it once received by following the return procedure above.

11. Refund Exceptions

Refunds may not be issued if:

  • The returned item is not in its original condition or packaging.

  • The product shows signs of use, installation, or modification.

  • The return request is made after 30 days of purchase.

  • The item is lost or damaged during return transit due to insufficient packaging or lack of insurance.

12. Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  1. Check with your bank or credit card company — it may take additional time for your refund to appear.

  2. Contact us at info@keyboardsvanta.shop if the refund still does not appear after this period.

We’ll assist you promptly to ensure resolution.

13. Contact Us

We value transparent and efficient communication with our customers.
If you have any questions regarding our refund, return, or exchange process, please reach out to us:

📍 Address: 2340 Place Neptune, Brossard, QC J4Y 1R4
📞 Phone: 450-888-8969
📧 Email: info@keyboardsvanta.shop

Our goal is to make every shopping experience with KeyboardsVanta reliable, fair, and satisfying. Your satisfaction is our top priority.

 

Company Information
KeyboardsVanta
2340 Place Neptune, Brossard, QC J4Y 1R4
📞 450 888 8969
📧 info@keyboardsvanta.shop